News & Notices

At Jai Medical Systems, keeping our members informed is our top priority. Please review the information below for our newsletters, latest healthcare updates, and special announcements.

At Jai Medical Systems, keeping our members informed is our top priority. Please review the information below for our newsletters, latest healthcare updates, and special announcements.

WARNING: You may be at risk of losing your health insurance benefits!

Dear Member,

I have very important news to share with you. With the ending of the federal public health emergency, the State of Maryland is now requiring that Maryland Medicaid recipients “redetermine,” or re-apply to keep their health insurance benefits. This is the first time that Medicaid recipients have had to complete this process in nearly 3 years.

How will I know when it is my turn to re-apply to maintain my health insurance benefits?

Jai Medical Systems will be reaching out to members who need to re-apply. We will contact you in many different ways such as by phone, text message, email, and/or mail. Please ensure that you have the most up-todate contact information on file with Jai Medical Systems. If you need to update your contact information, please call our Customer Service Department at 1-888-524-1999, or update your information online at

How do I renew my health insurance benefits?

To ensure that you maintain your health insurance benefits with Jai Medical Systems, please renew your benefits before your eligibility end date. To renew your benefits today, please visit the Maryland Health Connection website at

You may also apply by walking in today to meet with a Certified Application Counselor at one of these independent participating medical centers, Monday through Friday, 9am to 6pm:

Jai Medical Center

5010 York Road

Baltimore, MD 21212

Phone: 410-433-2200


Jai Medical Center

4340 Park Heights Ave.

Baltimore, MD 21215

Phone: 410-542-8130


Jai Medical Center

1235 East Monument St.

Baltimore, MD 21202

Phone: 410-327-5100


We are excited to announce the return of the Healthy Rewards Program for 2023.

Earning your Healthy Rewards is as easy as 1, 2, 3!


Call 1-888-524-1999 to schedule your
Primary Care Provider (PCP)
appointment today!


After your visit, please go online to
and fill out the Healthy Rewards
form or call 1-888-524-1999 for
assistance completing the online form.


You earned your Healthy Rewards!
Your $25 gift card will be mailed to
the address indicated on your online


Please see your PCP as soon as possible. Healthy Rewards quantities are limited, so schedule your PCP visit today before rewards run out! If you have questions about the Healthy Rewards program or need to schedule an appointment with your PCP, please call our Customer Service Department today at 1-888-JAI-1999 for assistance.

* Jai Medical Systems Managed Care Organization, Inc. reserves the right to eliminate or reduce incentives/rewards and/or modify or cancel the Healthy Rewards Program at any time without notice. Rewards are not convertible to cash. Limitations and exclusions apply. Offer valid while supplies last. Eligibility to receive a reward is contingent on Jai Medical Systems Managed Care Organization, Inc.’s receipt of confirmation from your PCP that you had your annual visit in 2023. 


As a member of Jai Medical Systems, you are eligible to sign up for access to our member portal, which features exclusive content only available for our members. To sign-up or visit our member portal, please visit our website today at If you would prefer any of the information in print that is noted in the chart below, you may contact our Customer Service Department at 1-888-JAI-1999.



How do I Stop Fraud and Abuse?

We welcome and encourage you to report anything suspicious you may have seen.

Reporting suspected fraud or abuse will not affect your services with us.

Prescription Fraud

  • Anyone who forges a doctor’s signature on a prescription medication or uses a doctor’s name to call a false prescription in to the pharmacy.
  • Anyone who lies about having lost prescription medication.
  • Anyone who gets prescription medication when they are not ill.

Medicaid Card Fraud

  • Someone who used or is currently using a medical ID card that does not belong to them.
  • Allowing a non-enrolled family member to use your medical ID card.
  • Allowing a family member to use your medical ID card.
  • Repeatedly visiting the emergency room for care that can be received from a primary care physician (PCP).

Physician Fraud

  • Any doctor who bills for a visit that did not happen.


Individuals suspected of committing fraud and/or abuse by Jai Medical Systems Managed Care Organization, Inc. will be reported to the Maryland Department of Health – Office of the Inspector General (MDH-OIG) for further investigation.

To Report Fraud and Abuse

You can call the Fraud and Abuse Compliance Officer: 1-888-JAI-1999 Or write to: Fraud and Abuse Compliance Officer, Jai Medical Systems 301 International Circle Hunt Valley, MD21030

Updates and Reminders


24/7 Nurse Advice Line 

As a member of Jai Medical Systems, you have access to our 24 Hour Nurse Advice Line. The Nurse Advice Line can assist you with health related questions. To speak with a Nurse today, please call 1-833-359-0170.

Health Alerts
You may receive health alerts by mail, email, or text message from Jai Medical Systems. Health Alerts may
include important preventative healthcare reminders for you and your family.
As a member of Jai Medical Systems, you have access to free transportation to and from your primary care
appointments. For more information about available transportation services, call us today at 1-888-524-1999.


It is important that adults receive routine preventative healthcare each year. The table below outlines services that are recommended for adults by age as well as how often you should have them done. Please note that if PCP is noted below, it stands for Primary Care Provider.